Outlined below are some things you might need to know about your order with HottTropic. If you’ve read through and you still have a question, email me at the following address for any questions about your order:
Your order will be sent out on average within 3 days of ordering.
Estimated shipping delivery times vary depending on the item you are ordering and where you are ordering from. Please check the item’s description or shoot me a message for details, especially if you are intending on international shipping.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
Order never arrived:
If your order didn’t end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at the following email noting your order number:
We will see what can be done for you 🙂
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us with a photo within a week’s time! We want your experience with HottTropic to be at it’s highest potential.
If you’re unhappy with the size you’ve received, first check that the size stated on the item matches the size stated on the sizing chart. Though rare, it’s possible that the item was mislabelled. Let us know and we’ll get you sorted out.
If you’d like a different size, get in touch with us at the following email and we’ll let you know what your next steps are: